Frequently Asked Questions

Adventure PNW - Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about Adventure PNW gear, shipping, and outdoor adventures

What makes Adventure PNW gear different from other outdoor brands?
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Our gear is specifically designed for Pacific Northwest conditions. We test every product on local trails, from the wet coastal ranges to the alpine peaks of the Cascades.

Key differences include:

  • Enhanced water resistance for PNW's unpredictable weather
  • Breathable fabrics that handle humidity and temperature swings
  • Durable construction tested on rugged PNW terrain
  • Designs inspired by iconic PNW landscapes and culture
Are your products suitable for all seasons in the Pacific Northwest?
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Yes! Our collections are designed for year-round PNW adventures. We offer layering systems that work from rainy spring hikes to snowy winter camping.

Our seasonal approach includes base layers for moisture management, insulating pieces for warmth, and shell layers for weather protection - perfect for the PNW's variable conditions.

Do you offer gear for specific activities like hiking, camping, and climbing?
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Absolutely! Our collections are organized by adventure type:

  • Trail Essentials: Hiking apparel, day packs, and trail accessories
  • Camp Life: Comfortable camp wear, sleeping gear, and cooking accessories
  • Adventure Packs: Backpacks and organization gear for multi-day trips
  • Weather Ready: Rain gear and protective layers
Do you offer gift cards?
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Yes! Digital gift cards are available in amounts from $25 to $500. Perfect for the adventurer in your life!

Gift cards never expire and can be used on any products, including sale items. They're delivered instantly via email with a personalized message.

Do you have a loyalty or rewards program?
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Welcome to Adventure Rewards! Earn points on every purchase and get exclusive perks.

Benefits include:

  • 1 point per $1 spent (100 points = $5 off)
  • Double points on your birthday month
  • Early access to new collections and sales
  • Exclusive member-only products
  • Free Adventure Rewards sticker pack
Do you offer any warranties on your products?
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Yes! We offer a 1-year warranty against manufacturing defects and a satisfaction guarantee.

If your gear fails due to normal use within the first year, we'll repair or replace it free of charge. We also offer discounted replacement for gear that's worn out from heavy adventure use.

What are your shipping options and costs?
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Free shipping on orders over $75 anywhere in the United States!

Shipping options:

  • Standard Shipping: $6.99 (5-7 business days)
  • Express Shipping: $12.99 (2-3 business days)
  • Overnight: $24.99 (Next business day)

Orders placed before 2 PM PST ship the same business day.

What is your return and exchange policy?
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We offer 30-day hassle-free returns and exchanges on all items in original condition.

Return process:

  • Email us at returns@adventurepnw.com or use our online return portal
  • We'll send you a prepaid return label
  • Refunds processed within 3-5 business days of receiving your return
  • Exchanges ship immediately upon receiving your return
Do you ship internationally?
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Currently we ship within the United States and Canada. We're working on expanding to international shipping soon!

Canadian shipping starts at $12.99, with free shipping on orders over $125 CAD.

Can I track my order?
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Absolutely! You'll receive tracking information via email as soon as your order ships.

You can also track your order by logging into your account or using our order tracking tool with your order number and email address.

What if my order arrives damaged or incorrect?
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We'll make it right immediately! Contact us within 7 days with photos and we'll send a replacement or full refund - no return shipping required.

We stand behind our products and want every customer to have an amazing experience with their Adventure PNW gear.

How do I find the right size for Adventure PNW clothing?
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Every product page includes a detailed size chart with measurements. Our gear runs true to size with a comfort fit for layering.

Sizing tips:

  • Measure yourself wearing the undergarments you'll use
  • Consider layering needs for base and mid-layers
  • Check individual product notes for fit variations
  • When in doubt, size up for layering or contact our fit specialists
What if my gear doesn't fit perfectly?
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No problem! We offer free size exchanges within 30 days. Just email us and we'll send you a new size immediately.

Our fit guarantee ensures you get the perfect gear for your adventures. Many customers exchange for different sizes to dial in their layering system.

Do you offer tall or petite sizes?
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Select items are available in tall and petite lengths. Look for size options on product pages.

We're expanding our extended sizing options based on customer feedback. If you need a specific size not currently available, contact us - we track requests for future production.

What if I'm between sizes?
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For most items, we recommend sizing up when between sizes to accommodate layering and ensure comfort during activity.

Exceptions include rain shells (true to size) and base layers (snug fit preferred). Each product page includes specific fit recommendations, and our customer service team can provide personalized sizing advice.

How do I care for my Adventure PNW gear?
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Proper care extends the life of your adventure gear. Always check care labels as different materials have specific requirements.

General guidelines:

  • Technical fabrics: Wash in cold water, no fabric softener
  • Down insulation: Professional cleaning recommended
  • Rain gear: Reactivate DWR coating with heat after washing
  • Merino wool: Hand wash or delicate cycle, air dry
How do I restore water repellency to my rain gear?
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Rain gear loses water repellency over time, but it's easily restored:

  • Wash according to care instructions
  • Apply DWR treatment (we recommend Nikwax TX.Direct)
  • Heat activate in dryer on low heat for 20 minutes
  • Test water beading on a small area

We also offer gear refresh services - contact us for details!

Do you offer gear repair services?
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Yes! We offer gear repair and restoration services to keep your favorite pieces adventure-ready.

Services include zipper replacement, patch repairs, DWR coating renewal, and general maintenance. Contact us for a repair quote - many services are free for warranty items.

Where is Adventure PNW based?
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We're proudly based in Vancouver, Washington, right in the heart of the Pacific Northwest. Our team lives and breathes PNW adventures year-round.

This location lets us test our gear on local trails, get immediate feedback from the outdoor community, and stay connected to the landscapes that inspire our designs.

Do you offer wholesale or bulk pricing?
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Yes! We work with outdoor retailers, guiding services, and corporate clients. Volume discounts start at 15% for orders over $500.

Contact our wholesale team at wholesale@adventurepnw.com for pricing and minimum order information.

Are you committed to sustainable practices?
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Absolutely! Protecting the places we love to explore is core to our mission.

Our sustainability efforts include:

  • Using recycled and responsibly sourced materials when possible
  • Partnering with 1% for the Planet
  • Carbon-neutral shipping options
  • Gear repair services to extend product life
  • Supporting local trail maintenance organizations
How can I contact customer service?
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Our PNW adventure specialists are here to help!

  • Email: adventurepnwcllc@outlook.com (response within 24 hours)
  • Phone: 1-360-516-3216 (Mon-Fri, 8 AM - 6 PM PST)
  • Live Chat: Available on our website during business hours
  • Social: @adventurepnwclothing on Instagram

Still Have Questions?

Our adventure specialists are here to help you find the perfect gear for your next PNW expedition

Contact Our Team