Returns & Exchanges

↩ī¸ Returns & Exchanges

Hassle-free returns and exchanges to ensure you have the perfect gear for every adventure

🛡ī¸ 30-Day Adventure Guarantee

Not completely satisfied? Return or exchange any item within 30 days for a full refund or perfect fit

Return Your Adventure Gear

1

Initiate Return

Fill out the return form below or email us at returns@adventurepnw.com with your order number and reason for return.

2

Get Return Label

We'll email you a prepaid return shipping label within 24 hours at no cost to you!

3

Pack & Ship

Pack items in original packaging (if available), attach the label, and drop off at any UPS location or schedule pickup.

4

Get Refunded

Refund processed within 3-5 business days of receiving your return to original payment method.

📝 Return Request Form

Exchange for Perfect Fit

🚀 Fast & Free Size Exchanges

We'll ship your new size immediately and provide a return label for the original item

1

Request Exchange

Contact us with your order number and desired size/color change. We'll verify availability immediately.

2

New Item Ships

Your replacement ships same day with expedited shipping at no extra cost.

3

Return Original

Use the prepaid return label to send back the original item within 30 days of receiving the replacement.

4

All Set!

Keep exploring with gear that fits perfectly. No additional charges for size exchanges!

📏 Size Exchange Policy

Free size exchanges on all clothing items within 30 days.

  • Same item, different size only
  • Must be in original condition
  • Tags attached (if applicable)
  • No wear or washing

🎨 Color/Style Exchanges

Want a different color or style? Easy exchanges available subject to availability.

  • Same price point items
  • Price difference charges may apply
  • Subject to inventory availability
  • Contact us for options

Return Policies & Guidelines

⏱ī¸ Return Window

30 days from delivery date for all returns and exchanges.

  • Based on delivery confirmation
  • Extensions for damaged items
  • Holiday orders: Extended until Jan 31st

✅ Item Condition

Items must be in original condition for full refund.

  • Unworn and unwashed
  • All tags attached
  • Original packaging preferred
  • No pet hair, odors, or stains

đŸšĢ Non-Returnable Items

Some items cannot be returned for hygiene reasons.

  • Underwear and base layers
  • Socks and foot accessories
  • Personal care items
  • Custom/personalized items

💰 Refund Processing

Refunds processed to original payment method.

  • 3-5 business days to process
  • 5-10 days for bank processing
  • PayPal: 1-3 business days
  • Email confirmation sent

🌍 International Returns

Canadian customers receive prepaid return labels.

  • Duties/taxes are non-refundable
  • Return shipping provided
  • Refunds in original currency
  • Longer processing times

🎁 Gift Returns

Gift recipients can return items without original receipt.

  • Store credit issued for returns
  • Exchange for different size/color
  • Gift giver notified (optional)
  • Same 30-day window applies

⚠ī¸ Important Reminders

Returns must be initiated within 30 days. We recommend trying on gear indoors first and keeping tags attached until you're sure about fit and satisfaction.

Track Your Return

📍 Return Status Lookup

Enter your return confirmation number to check the status of your return

đŸ“Ļ Return Received

We'll email you when your return arrives at our warehouse and begins processing.

🔍 Quality Check

Items are inspected for condition and processed according to our return policy.

đŸ’ŗ Refund Issued

Refund processed and confirmation email sent with expected timeline for your bank.

✅ Complete

Return complete! We appreciate your business and hope to outfit your next adventure.

📧

Email Returns Team

Get personal help with your return from our adventure gear specialists

Send Email
đŸ’Ŧ

Live Chat Support

Chat with our team for immediate assistance with returns and exchanges

Start Chat
📞

Call Our Team

Speak directly with a return specialist for complex questions or issues

1-800-PNW-GEAR
📄

Print Return Label

Already have a return confirmation? Print your prepaid shipping label here

Print Label

Need Help With Your Return?

Our adventure gear specialists are here to make returns and exchanges as easy as a walk in the park

Email Returns Team Call Support

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