Returns & Exchanges
โฉ๏ธ Returns & Exchanges
Hassle-free returns and exchanges to ensure you have the perfect gear for every adventure
๐ก๏ธ 30-Day Adventure Guarantee
Not completely satisfied? Return or exchange any item within 30 days for a full refund or perfect fit
Return Your Adventure Gear
Initiate Return
Fill out the return form below or email us at returns@adventurepnw.com with your order number and reason for return.
Get Return Label
We'll email you a prepaid return shipping labelย within 24 hours at no cost to you!
Pack & Ship
Pack items in original packaging (if available), attach the label, and drop off at any UPS location or schedule pickup.
Get Refunded
Refund processed within 3-5 business daysย of receiving your return to original payment method.
๐ Return Request Form
Exchange for Perfect Fit
๐ Fast & Free Size Exchanges
We'll ship your new size immediately and provide a return label for the original item
Request Exchange
Contact us with your order number and desired size/color change. We'll verify availability immediately.
New Item Ships
Your replacement ships same day with expedited shipping at no extra cost.
Return Original
Use the prepaid return label to send back the original item within 30 days of receiving the replacement.
All Set!
Keep exploring with gear that fits perfectly. No additional charges for size exchanges!
๐ Size Exchange Policy
Free size exchanges on all clothing items within 30 days.
- Same item, different size only
- Must be in original condition
- Tags attached (if applicable)
- No wear or washing
๐จ Color/Style Exchanges
Want a different color or style? Easy exchanges available subject to availability.
- Same price point items
- Price difference charges may apply
- Subject to inventory availability
- Contact us for options
Return Policies & Guidelines
โฑ๏ธ Return Window
30 days from delivery date for all returns and exchanges.
- Based on delivery confirmation
- Extensions for damaged items
- Holiday orders: Extended until Jan 31st
โ Item Condition
Items must be in original condition for full refund.
- Unworn and unwashed
- All tags attached
- Original packaging preferred
- No pet hair, odors, or stains
๐ซ Non-Returnable Items
Some items cannot be returned for hygiene reasons.
- Underwear and base layers
- Socks and foot accessories
- Personal care items
- Custom/personalized items
๐ฐ Refund Processing
Refunds processed to original payment method.
- 3-5 business days to process
- 5-10 days for bank processing
- PayPal: 1-3 business days
- Email confirmation sent
๐ International Returns
Canadian customers receive prepaid return labels.
- Duties/taxes are non-refundable
- Return shipping provided
- Refunds in original currency
- Longer processing times
๐ Gift Returns
Gift recipients can return items without original receipt.
- Store credit issued for returns
- Exchange for different size/color
- Gift giver notified (optional)
- Same 30-day window applies
โ ๏ธ Important Reminders
Returns must be initiated within 30 days. We recommend trying on gear indoors first and keeping tags attached until you're sure about fit and satisfaction.
Track Your Return
๐ Return Status Lookup
Enter your return confirmation number to check the status of your return
๐ฆ Return Received
We'll email you when your return arrives at our warehouse and begins processing.
๐ Quality Check
Items are inspected for condition and processed according to our return policy.
๐ณ Refund Issued
Refund processed and confirmation email sent with expected timeline for your bank.
โ Complete
Return complete! We appreciate your business and hope to outfit your next adventure.
Email Returns Team
Get personal help with your return from our adventure gear specialists
Send EmailLive Chat Support
Chat with our team for immediate assistance with returns and exchanges
Start ChatCall Our Team
Speak directly with a return specialist for complex questions or issues
1-800-PNW-GEARPrint Return Label
Already have a return confirmation? Print your prepaid shipping label here
Print LabelNeed Help With Your Return?
Our adventure gear specialists are here to make returns and exchanges as easy as a walk in the park
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