Returns

↩️ Returns & Exchanges

Hassle-free returns and exchanges to ensure you have the perfect gear for every adventure

🛡️ 30-Day Adventure Guarantee

Not completely satisfied? Return or exchange any item within 30 days for a full refund or perfect fit

Return Your Adventure Gear

1

Initiate Return

Fill out the return form below or email us at returns@adventurepnw.com with your order number and reason for return.

2

Get Return Label

We'll email you a prepaid return shipping label within 24 hours - no cost to you!

3

Pack & Ship

Pack items in original packaging (if available), attach the label, and drop off at any UPS location or schedule pickup.

4

Get Refunded

Refund processed within 3-5 business days of receiving your return to original payment method.

📝 Return Request Form

Exchange for Perfect Fit

🚀 Fast & Free Size Exchanges

We'll ship your new size immediately and provide a return label for the original item

1

Request Exchange

Contact us with your order number and desired size/color change. We'll verify availability immediately.

2

New Item Ships

Your replacement ships same day with expedited shipping at no extra cost.

3

Return Original

Use the prepaid return label to send back the original item within 30 days of receiving the replacement.

4

All Set!

Keep exploring with gear that fits perfectly. No additional charges for size exchanges!

📏 Size Exchange Policy

Free size exchanges on all clothing items within 30 days.

  • Same item, different size only
  • Must be in original condition
  • Tags attached (if applicable)
  • No wear or washing

🎨 Color/Style Exchanges

Want a different color or style? Easy exchanges available subject to availability.

  • Same price point items
  • Price difference charges may apply
  • Subject to inventory availability
  • Contact us for options

Return Policies & Guidelines

⏱️ Return Window

30 days from delivery date for all returns and exchanges.

  • Based on delivery confirmation
  • Extensions for damaged items
  • Holiday orders: Extended until Jan 31st

✅ Item Condition

Items must be in original condition for full refund.

  • Unworn and unwashed
  • All tags attached
  • Original packaging preferred
  • No pet hair, odors, or stains

🚫 Non-Returnable Items

Some items cannot be returned for hygiene reasons.

  • Underwear and base layers
  • Socks and foot accessories
  • Personal care items
  • Custom/personalized items

💰 Refund Processing

Refunds processed to original payment method.

  • 3-5 business days to process
  • 5-10 days for bank processing
  • PayPal: 1-3 business days
  • Email confirmation sent

🌍 International Returns

Canadian customers receive prepaid return labels.

  • Duties/taxes are non-refundable
  • Return shipping provided
  • Refunds in original currency
  • Longer processing times

🎁 Gift Returns

Gift recipients can return items without original receipt.

  • Store credit issued for returns
  • Exchange for different size/color
  • Gift giver notified (optional)
  • Same 30-day window applies

⚠️ Important Reminders

Returns must be initiated within 30 days. We recommend trying on gear indoors first and keeping tags attached until you're sure about fit and satisfaction.

Track Your Return

📍 Return Status Lookup

Enter your return confirmation number to check the status of your return

📦 Return Received

We'll email you when your return arrives at our warehouse and begins processing.

🔍 Quality Check

Items are inspected for condition and processed according to our return policy.

💳 Refund Issued

Refund processed and confirmation email sent with expected timeline for your bank.

✅ Complete

Return complete! We appreciate your business and hope to outfit your next adventure.

📧

Email Returns Team

Get personal help with your return from our adventure gear specialists

Send Email
💬

Live Chat Support

Chat with our team for immediate assistance with returns and exchanges

Start Chat
📞

Call Our Team

Speak directly with a return specialist for complex questions or issues

1-800-PNW-GEAR
📄

Print Return Label

Already have a return confirmation? Print your prepaid shipping label here

Print Label

Need Help With Your Return?

Our adventure gear specialists are here to make returns and exchanges as easy as a walk in the park

Email Returns Team Call Support